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SHIPPING AND RETURNS POLICY

 

RESPONSIBILITY

It is the client’s responsibility to read the contents of our products in detail before purchasing. If you have any doubt about the contents of our product. You can ask at sales@nzsarms.co.nz before making a purchase.

Buying the product means that you have read the specifications of the product and know what you are buying before you purchase. That you agree with our Shipping and Returns Policy, Terms of Use and Privacy Policies of the company NZ Sarms.

DISPATCH SCHEDULE

We aim to dispatch all orders received by 3pm, Monday to Friday, subject to items being in stock and the amount of orders processed that day. 

We use NZ Post as our primary provider, Shipping within NZ is free.

Our International Shipping option is 3-5 business days world-wide granted no border delays. For international deliveries, note that the expected delivery dates can change when customs are inspecting any parcels.

Please ensure that the address details you supply are complete and correct along with an email address you currently monitor incase we need to make contact in reference to your order. 

LOST/STOLEN PACKAGES

We regret that we will not be held responsible for any packages that are either lost or stolen once the tracking information indicates a package has been successfully delivered. Members assume all responsibility for any orders placed once the tracking information indicates that the package is out for delivery and once delivered successfully.

REFUNDS/RETURNS/EXCHANGES

Your satisfaction is our key focus; thus, we constantly strive to deliver industry leading service and products right to your doorstep.

We regret we DO NOT accept refunds, returns, or exchanges unless the order you purchased is damaged or defective. If you receive a defective item, please contact us at sales@nzsarms.co.nz with the details of the product defects and photographic evidence. Please note that claims must be made within 30 days of purchase. Photographic evidence is required for verification.

We will notify you by e-mail if your claim is approved and the next steps to receiving your new item(s). Also, if your claim is approved, we are happy to provide you with your choice of either receiving a replacement, or keeping the item and receiving a store credit issued to your account of up to 50% of the original price of the defective product, to be used on your next purchase.

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